Delete your account

Delete it in the app

1. Open the BypassBroker app and go to the Profile tab.
2. Tap Delete account, read what is removed and kept, and confirm.
3. Your account is deleted straight away and you are signed out on every device.

Request deletion by email

If you no longer have the app or cannot sign in:

1. Send an email to bypassbroker@gmail.com with the subject "Delete my account".
2. Include the mobile number registered on your BypassBroker account. Send it from the email address saved on your profile so we can confirm it's you.
3. We delete your account within 7 days of confirming the request is yours, and confirm by email once it's done.

What happens when your account is deleted

• Your name, email, date of birth, city and profile photo are removed.
• Your listings are taken down and their photos are deleted.
• Your phone number can no longer be revealed to anyone.
• You can no longer log in to the account.
• Messages you already sent stay in the other person's conversation, shown as from a deleted user.

What we keep

Only what the law or fraud prevention requires, as described in section 10 of our Privacy Policy:

• Payment records, for as long as tax law requires.
• Your phone number, with the closed account record.
• Device and sign-in history, for up to 180 days, and where your listings were published from, for up to 1 year.
• A hidden record of your past listings, without their photos, so a removed broker cannot re-list the same properties, and block-list entries for accounts removed for broker activity.

You can ask us what personal data we hold about you at any time.